Agentes de IA para banca y fintech, con límites que no se negocian.

Sus clientes escriben a toda hora y esperan respuesta inmediata, pero un error con datos financieros sale caro.

Qué hace

  • Atención 24/7: Productos, tarifas, requisitos y estado de solicitudes.
  • Onboarding guiado: Explica requisitos y recoge la solicitud para su equipo.
  • Leads y citas: Capta interesados y agenda con sus asesores.
  • Servicios integrados: Conectado a su CRM, core o sistema de tickets.

Lo que nunca hace

  • No pide claves, PIN ni datos de tarjeta.
  • No consulta saldos ni hace operaciones en canales públicos sin autenticación fuerte.

Cuándo pasa a una persona

  • Reclamos
  • Sospecha de fraude
  • Verificación de identidad (KYC)

Casos

  • TRONIC (Pagotronic): Atención y ventas de una fintech.
  • Rebeca Conecta (FACEBANK): No consulta saldos ni pide claves, PIN ni datos de tarjeta.

Canales: WhatsApp, webchat, voz en la web, llamadas telefónicas y email, y los canales que su operación necesite.

Proceso llave en mano

  1. Diagnóstico: Procesos, canales, sistemas y requisitos de su industria.
  2. Diseño de gobernanza: Qué puede y qué no puede hacer el agente, nivel de autonomía, reglas de escalamiento y manejo de datos.
  3. Integración: Conexión con sus sistemas actuales: CRM, agenda, core, tickets.
  4. Pruebas adversariales: Ponemos al agente a prueba contra abusos y manipulación antes de que salga.
  5. Validación por su equipo: Le entregamos el documento con el set de pruebas; su equipo lo ejecuta y aprueba el servicio.
  6. Puesta en marcha: Despliegue gradual con supervisión humana.
  7. Operación y auditoría: Monitoreo, revisión de registros y ajustes de política.

Antes de salir a producción le entregamos un documento con el set de pruebas. Su equipo lo ejecuta y aprueba el servicio.

AI agents for banking and fintech, with limits that aren't up for negotiation.

Your customers write at all hours and expect instant answers, but one mistake with financial data is costly.

What it does

  • 24/7 service: Products, fees, requirements and request status.
  • Guided onboarding: Explains requirements and collects the application for your team.
  • Leads and appointments: Captures prospects and books them with your advisors.
  • Integrated services: Connected to your CRM, core or ticketing system.

What it never does

  • Never asks for passwords, PINs or card data.
  • Never checks balances or makes transactions on public channels without strong authentication.

When it hands off to a person

  • Complaints
  • Suspected fraud
  • Identity verification (KYC)

Cases

  • TRONIC (Pagotronic): Customer service and sales for a fintech.
  • Rebeca Conecta (FACEBANK): Doesn't check balances or ask for passwords, PINs or card data.

Channels: WhatsApp, web chat, web voice, phone calls and email, plus the channels your operation needs.

Turnkey process

  1. Assessment: Processes, channels, systems and the requirements of your industry.
  2. Governance design: What the agent may and may not do, autonomy level, escalation rules and data handling.
  3. Integration: Connection to your current systems: CRM, scheduling, core, tickets.
  4. Adversarial testing: We test the agent against abuse and manipulation before it goes live.
  5. Validation by your team: We deliver the test-set document; your team runs it and signs off on the service.
  6. Go-live: Gradual rollout with human supervision.
  7. Operation and audit: Monitoring, log review and policy adjustments.

Before go-live we hand you a document with the test set. Your team runs it and signs off on the service.

SitioUno
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Finance · Banking and fintech

AI agents for banking and fintech, with limits that aren't up for negotiation.

Your customers write at all hours and expect instant answers, but one mistake with financial data is costly.

What it does

What it handles in your operation

01

24/7 service

Products, fees, requirements and request status.

02

Guided onboarding

Explains requirements and collects the application for your team.

03

Leads and appointments

Captures prospects and books them with your advisors.

04

Integrated services

Connected to your CRM, core or ticketing system.

Channels: WhatsApp, web chat, web voice, phone calls and email, plus the channels your operation needs.

Governance

What it never does, and when it hands off

Never

  • Never asks for passwords, PINs or card data.
  • Never checks balances or makes transactions on public channels without strong authentication.

Hands off to a person

  • Complaints
  • Suspected fraud
  • Identity verification (KYC)

These limits are tuned with your team during governance design.

Case

Already running

Implementation

Turnkey, step by step

  1. Step 1: Assessment

    Processes, channels, systems and the requirements of your industry.

    We map channels, hours and the questions you get today.

  2. Step 2: Governance design

    What the agent may and may not do, autonomy level, escalation rules and data handling.

    We set what it never does: passwords, balances, transactions.

  3. Step 3: Integration

    Connection to your current systems: CRM, scheduling, core, tickets.

    We connect it to your CRM, core or tickets.

  4. Step 4: Adversarial testing

    We test the agent against abuse and manipulation before it goes live.

    We try to make it ask for card data: it must refuse.

  5. Step 5: Validation by your team

    We deliver the test-set document; your team runs it and signs off on the service.

    Your team runs the test set and signs off.

  6. Step 6: Go-live

    Gradual rollout with human supervision.

    Gradual start with advisors supervising.

  7. Step 7: Operation and audit

    Monitoring, log review and policy adjustments.

    Log review and policy tuning.

Before go-live we hand you a document with the test set. Your team runs it and signs off on the service.

Finance

Book a demo for your operation

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